Questions people ask Ken
Pick a topic, or call (217) 555-0147 and ask Ken.
General
How much does a lockout cost?
It depends on the lock and the situation. Call (217) 555-0147 and Ken will give you a price on the phone before any work starts.
What are your hours?
Every day from 7 AM to midnight, Central Time, weekends included.
Do you come to me?
Yes. Ken is a mobile locksmith and comes to your car, home or business in Springfield, Illinois, and in Decatur, Lincoln and Jacksonville.
Which areas do you cover?
Ken is based in Springfield and also comes to Decatur, Lincoln and Jacksonville. Call (217) 555-0147 and he'll give you the price for your location before any work starts. See the service area.
What should I have ready?
Your location, what's locked, and an ID that shows the car or property is yours. For a car, have the make, model and year handy.
Can you make a new car key or fob?
Call with your car's make, model and year, and Ken will tell you what he can do and what it costs. See Car keys & fobs.
Car lockout
How much does a car lockout cost?
It depends on the car and the time of day. Call (217) 555-0147 with your make, model and year, and Ken will give you a price before he starts.
Can you come to where my car is?
Yes. Ken is mobile and comes to your car anywhere in Springfield, and in Decatur, Lincoln and Jacksonville. Tell him the address or a nearby landmark.
What do I need to show?
An ID, and if you can, the registration or another document that shows the car is yours. Ken checks ownership before opening a car.
A child or pet is locked in the car. What should I do?
Call 911 first if a child or pet is in danger, especially in hot or cold weather. Emergency services can respond faster than any locksmith.
Home lockout
How much does a home lockout cost?
It depends on the lock and the time of day. Call (217) 555-0147 and Ken will give you a price before he starts.
Do I need to prove I live there?
Yes. Have an ID with the address, or another document that shows you live there, such as a lease or a utility bill.
Can you change the lock while you are here?
Ask Ken when you call. He also rekeys and changes locks; see Rekey & lock change.
Business lockout
How much does a business lockout cost?
It depends on the lock and the time of day. Call (217) 555-0147 and Ken will give you a price before he starts.
Who can ask for a business lockout?
The owner, or someone the owner has authorized, with ID.
Can you rekey after an employee leaves?
Yes. Ken rekeys and changes locks so old keys stop working; see Rekey & lock change.
Rekey & lock change
What is the difference between rekeying and replacing a lock?
Rekeying changes the inside of the lock so old keys no longer work; you keep the same hardware and get new keys. Replacing puts in a new lock, which makes sense when a lock is worn or broken or you want a different style.
Is rekeying cheaper than new locks?
Usually, because you keep the hardware, but it depends on your locks. Ken will give you a price on the phone.
Can all my doors use one key?
Often, if the locks are compatible. Ask Ken when you call.
Car keys & fobs
Can you make a car key if I lost all my keys?
Call Ken with your car's make, model and year and he'll tell you if he can.
How much does a new car key cost?
It depends on the car and the type of key or fob. Call with your make, model and year for a price.
Why do you need my VIN?
The vehicle identification number helps match the right key to your car. It's on the dashboard by the windshield and on your registration.
Pricing
Why don't you list prices?
Lockouts, locks and car keys vary a lot, so one price list would be wrong for many jobs. Ken gives you a price for your job on the phone.
When do I hear the price?
On the phone, before any work starts.